Quality P

1. Question

Quality: A quality review of the ‘drawings’ has started. The engineering team manager for the ‘Drawings’ has been unhappy with the team’s workload throughout the project and refuses to attend the review meeting to present the drawings.
The engineering team manager suggests that a new engineering team member make the presentation. However, the chair roles decides to present the drawings himself and makes a list of actions to resolve later.

Is this an appropriate approach to the quality review, and why?

Yes, because the roles of chair, presenter and administrator may be combined.
No, because the role of presenter should always be performed by the team manager.
No, because the chair should be independent from the product being reviewed.
Yes, because the role of presenter should not be performed by a junior member of the team.

2. Question

Quality: Here is an item that will be included in the project product description for the “new football field project.”

Under which heading (A-F) should the following item be recorded?

Lighting must be sufficient to play at night.

a. Project-level quality tolerances
b. Acceptance responsibilities
c. Composition
d. Development skills required
e. Purpose
f. Acceptance criteria

3. Question

Quality: When planning the second stage, the project manager wishes to add the producer, reviewer, and approver for each product that will be delivered in the next stage so they can follow up on the quality activities.

Which action should the project manager take?

The project manager adds this information to the quality management approach.
The project manager adds this information to the quality register.
The project manager does not need to do this as this is not a PRINCE2 requirement.
The project manager adds this information to the stage plan in the schedule.

4. Question

Quality: Here is an item of information that will be included in a project product description for the ‘album ready for launch’.

Under which heading (A-F) should they be recorded?

‘Recorded album’, ‘registered artwork’ and ‘launch event plan’.

a. Project-level quality tolerances.
b. Purpose.
c. Acceptance method.
d. Acceptance responsibilities.
e. Composition.
f. Development skills required.

5. Question

Quality: A record company must comply with music industry regulations when producing the ‘artwork’ for a new music album project.

Which action should the project manager take, and why?

Record the requirement in the quality management approach, because compliance with external standards should be addressed when determining the approach to quality.
Record the need to meet this requirement during stage 2, because the 'artwork' will be delivered to the specified quality criteria during stage 3.
Record the requirement in the quality management approach, because independent quality assurance needs to be planned at the beginning of the project.
Record the need to meet this requirement during stage 2, because the product description for the 'artwork' will specify the required quality criteria.

6. Question

Quality: Which role should carry out the following action during managing quality?

Provide confidence that the product test will not be delayed by a failure to follow the quality procedures that have been agreed with the senior user.

Team manager.
Project manager.
Quality assurance.
Senior supplier.
Corporate, programme management or customer.
Senior user.

7. Question

Quality: Which role should be responsible for checking that the plan for the production of the ‘Home page’ is in accordance with supplier standards?

Project support.
Supplier assurance.
User assurance.
Team manager.
Executive.

8. Question

Quality: When planning the second stage, the project manager wishes to add the producer, reviewer, and approver for each product that will be delivered in the next stage so they can follow up on the quality activities.

Which action should the project manager take?

The project manager adds this information to the stage plan in the schedule.
The project manager adds this information to the quality management approach.
The project manager does not need to do this as this is not a PRINCE2 requirement.
The project manager adds this information to the quality register.

9. Question

Quality: At the end of stage three, an external consultant responsible for developing the ‘Home page’, was appointed to the project board as a senior supplier. The product description for the ‘Home page’ product also identifies the consultant as a quality reviewer.
During the quality review meeting of the ‘Home page’, the consultant found 10 errors and documented these errors in the quality register.

Is this an appropriate activity when preparing for a quality review, and why?

a. No, because the senior supplier should not be identified as a reviewer as part of the quality review technique meeting
No, because possible errors that are found when preparing for a quality review should be documented on a question list.
Yes, because the quality reviewers should update the quality register as quality review activities are completed.
Yes, because each team manager should update the quality register as quality review activities are completed.

10. Question

Quality: A record company must comply with music industry regulations when producing the ‘artwork’ for a new music album project.

Which action should the project manager take, and why?

Record the requirement in the quality management approach, because independent quality assurance needs to be planned at the beginning of the project.
Record the requirement in the quality management approach, because compliance with external standards should be addressed when determining the approach to quality.
Record the need to meet this requirement during stage 2, because the product description for the 'artwork' will specify the required quality criteria.
Record the need to meet this requirement during stage 2, because the 'artwork' will be delivered to the specified quality criteria during stage 3.

11. Question

Quality: The ABC-Web company has experience of delivering web development projects that respond to new demands in the market. Previous projects have had to change the agreed acceptance criteria, due to changes in demand during the project.

What action should be taken to address this, and why?

Agree and prioritize the acceptance criteria during the initiation stage, because they can be amended through change control, if needed.
Agree and prioritize the acceptance criteria during the initiation stage, because these criteria will be used to determine if the project can be closed.
Set the quality tolerances for the acceptance criteria in the product descriptions, because this would allow for additional changes in legislation.
Set the quality tolerances for the acceptance criteria in the product descriptions, because quality tolerances define the acceptable range.

12. Question

Quality: A quality review of the ‘drawings’ has started. The engineering team manager for the ‘Drawings’ has been unhappy with the team’s workload throughout the project and refuses to attend the review meeting to present the drawings.
The engineering team manager suggests that a new engineering team member make the presentation. However, the chair roles decides to present the drawings himself and makes a list of actions to resolve later.

Is this an appropriate approach to the quality review, and why?

Yes, because the role of presenter should not be performed by a junior member of the team.
No, because the chair should be independent from the product being reviewed.
No, because the role of presenter should always be performed by the team manager.
Yes, because the roles of chair, presenter and administrator may be combined.

13. Question

Quality: During stage 2 of a music album project, the ‘recorded sample songs’ will be delivered and made available to members of focus groups. Feedback from the focus groups will be used to improve the ‘recorded album ‘The Production Manager has asked the singer to assess the recordings of the sample songs. This has been planned as part of the quality management approach.

Why is this an appropriate action?

The acceptance criteria for the 'recorded sample songs' need to be prioritized by the singer.
The acceptance criteria for the 'recorded album' could change as a result of recording the sample songs.
The quality that the singer expects from the 'recorded sample songs' needs to be documented.
The quality checking of the 'recorded sample songs' needs to be aligned with the incremental delivery approach.

14. Question

Quality: Which role should carry out the following action during managing quality?

Sign off the quality criteria for a work package.

Project manager.
Senior supplier.
Corporate, programme management or customer.
Team manager.
Quality assurance.
Senior user.

15. Question

Quality: During the second stage, a senior user and an executive have agreed to update the acceptance responsibilities to also include both of them and not just the senior user.

Which action should the project manager take?

Add a note about this in the daily log with a reminder during the closing a project process.
Update the project product description with this information during the stage boundary process.
There is nothing to do and this can be decided at the very end of the project.
Update the acceptance responsibilities section in the project plan.

16. Question

Quality: Which role should be responsible for checking that the plan for the production of the ‘Home page’ is in accordance with supplier standards?

User assurance.
Team manager.
Project support.
Executive.
Supplier assurance.

17. Question

Quality: In a construction project at the end of stage 4, the ‘Air Condition System’ supplier will be selected. As a result, it is decided that the quality management approach will not be created until the end of stage 4, to take into account this supplier’s standards and techniques.

Is this appropriate, and why?

No, because the quality management approach should be limited to Customer quality standards.
Yes, because the quality management approach should take into account the supplier's standards, tools and techniques.
No, because the quality management approach should be created during the initiation stage and updated later.
Yes, because the product description for each product will define the required quality approach within each stage.

18. Question

Quality: At the end of stage three, an external consultant responsible for developing the ‘Home page’, was appointed to the project board as a senior supplier. The product description for the ‘Home page’ product also identifies the consultant as a quality reviewer.

During the quality review meeting of the ‘Home page’, the consultant found 10 errors and documented these errors in the quality register.

Is this an appropriate activity when preparing for a quality review, and why?

No, because the senior supplier should not be identified as a reviewer as part of the quality review technique meeting
No, because possible errors that are found when preparing for a quality review should be documented on a question list.
Yes, because the quality reviewers should update the quality register as quality review activities are completed.
Yes, because each team manager should update the quality register as quality review activities are completed.

19. Question

Quality: Here is an item of information that will be included in a project product description for the ‘album ready for launch’.
Under which heading (A-F) should they be recorded?

The singer will give final approval of the ‘artwork’.

a. Composition.
b. Acceptance responsibilities.
c. Development skills required.
d. Purpose.
e. Acceptance method.
f. Project-level quality tolerances.

20. Question

Quality: The ABC-Web company has experience of delivering web development projects that respond to new demands in the market. Previous projects have had to change the agreed acceptance criteria, due to changes in demand during the project.

What action should be taken to address this, and why?

Agree and prioritize the acceptance criteria during the initiation stage, because these criteria will be used to determine if the project can be closed.
Agree and prioritize the acceptance criteria during the initiation stage, because they can be amended through change control, if needed.
Set the quality tolerances for the acceptance criteria in the product descriptions, because this would allow for additional changes in legislation.
Set the quality tolerances for the acceptance criteria in the product descriptions, because quality tolerances define the acceptable range.

21. Question

Quality: Which role should be responsible for giving recommendation on how the user interface should be represented when checking the ‘Home page’?

Executive.
Project support.
User assurance.
Team manager.
Senior supplier.
Supplier assurance.

22. Question

Quality: During stage 2 of a music album project, the ‘recorded sample songs’ will be delivered and made available to members of focus groups. Feedback from the focus groups will be used to improve the ‘recorded album’.

The Production Manager has asked the singer to assess the recordings of the sample songs. This has been planned as part of the quality management approach.

Why is this an appropriate action?

The acceptance criteria for the 'recorded sample songs' need to be prioritized by the singer.
The acceptance criteria for the 'recorded album' could change as a result of recording the sample songs.
The quality checking of the 'recorded sample songs' needs to be aligned with the incremental delivery approach.
The quality that the singer expects from the 'recorded sample songs' needs to be documented.

23. Question

Quality: Here is an item of information that will be included in a project product description for the ‘album ready for launch’.
Under which heading (A-F) should they be recorded?

The ‘artwork’ must comply completely with relevant equality legislation.

a. Purpose.
b. Acceptance method.
c. Acceptance responsibilities.
d. Development skills required.
e. Composition.
f. Project-level quality tolerances.

24. Question

Quality: During the second stage, a senior user and an executive have agreed to update the acceptance responsibilities to also include both of them and not just the senior user.

Which action should the project manager take?

Yes, because the ‘artwork’ is of acceptable quality and project delay will be avoided.
No, because the change authority must agree any change to the quality criteria.
Yes, because the singer has agreed the revisions to his original quality criteria.
No, because corporate, programme management or the customer must approve an off-specification.

25. Question

Quality: Here is an item that will be included in the project product description for the “new football field project.”

Under which heading (A-F) should the following item be recorded?

The senior user will accept the project product.

a. Project-level quality tolerances
b. Composition
c. Acceptance criteria
d. Acceptance responsibilities
e. Development skills required
f. Purpose

26. Question

Quality: Here is an item that will be included in the project product description for the “new football field project.”
Under which heading (A-F) should the following item be recorded?:

Provide a playing field for the community

a. Project-level quality tolerances
b. Acceptance responsibilities
c. Purpose
d. Acceptance criteria
e. Development skills required
f. Composition

27. Question

Quality: Which role should be responsible for updating the quality register with the results of the quality checks for a work package in the project?

Supplier assurance.
Team manager.
User assurance.
Senior supplier.
Executive.
f. Project support.

28. Question

Quality: Which role should carry out the following action during managing quality?

Sign off the quality criteria for a work package.

Senior user.
Project manager.
Corporate, programme management or customer.
Quality assurance.
Senior supplier.
Team manager.

29. Question

Quality: Which role should carry out the following action during managing quality?

When a completed work package is received, check the quality register to see that the quality methods specified in the work package have been implemented before updating the stage plan.

Team manager.
Senior user.
Corporate, programme management or customer.
Quality assurance.
Project manager.
Senior supplier.

Quality P

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